This policy applies to information we collect about visitors to our website and people who do business with us.
1 The information we collect about you
When you do business with us we collect the following personal information from you:
1.1 name; and
1.2 postal address, email address, telephone number, credit/debit card number, expiry date and security number.
Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide goods.
2 How we will use the information about you
We gather this information to allow us to process your registration, process any orders you may make and provide the goods requested. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and the provision of the goods in general. If you agree, we may also contact you about other products and services we think may be of interest to you.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. We may also use your details for other purposes, which include some or all of the following:
- Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of the customer.
- To identify and prevent fraud.
- To enhance the security of our networks and information systems.
- To provide postal communications which we think will be of benefit and interest to you.
- To determine the effectiveness of our promotional campaigns and our advertising.
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in the highest regard and take into account all of your data protection right under any and all current UK/EU legislation.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you agree to us providing you with marketing information, you can always opt out at a later date.
We may also want to provide you with related information from third parties we think may be of interest to you. If you agree to us providing you with third party marketing information, you can always opt out at a later date.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please email firstname.lastname@example.org
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.
5 How we protect your information
We have put in place a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a firewalled secure server.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our merchant banking gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required by law to keep the information confidential.
After a transaction, your credit card information will not be stored on our servers. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.
6 Overseas transfers
The information you provide may be transferred to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.
7 Access to your information and updating, correcting and erasing your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to email@example.com or send a letter to The Company Secretary, Hobson Industries Ltd, Station Road, Donington on Bain, Lincolnshire, LN11 9TR.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details. Please let us know the correct details by sending an email to firstname.lastname@example.org.
You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information that you do not want us to retain any longer.
8 Sale of business
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
9 Your consent
By submitting your personal information you consent to the use of that information as set out in this policy.
11 How to contact us
12 Links to other websites